Hospitality
and Tourism

Transform Hospitality and Tourism
with futuristic tech from Ontario

Hospitality and Tourism

Transform Hospitality and Tourism with futuristic tech from Ontario

Global Hospitality
and Tourism Industry

A bright future for sustainable tourism and tech
The global Hospitality and Tourism industry faced a significant setback in 2020 due to COVID-19. Travel restrictions led to a 42% drop in the industry's revenue. Hospitality, which includes services like hotel accommodations and dining, is a major economic contributor. By 2023, the industry's value reached US $4.7 trillion and is expected to grow to US $8.5 trillion by 2027.
With advances in technology, digitization of travel planning has become the norm. Companies like Booking Holdings and Expedia Group dominate this online market. VR, AR & AI are also promising an exciting future for travel and tourism. Facial recognition check-ins, personalized travel, bot booking guides and contactless payments have the potential to make the hospitality industry more efficient and customized.
Environmental concerns are also reshaping travel preferences. A 2019 United Nations report, Transport Related CO2 Emissions of the Tourism Sector highlighted tourism's impact on climate change. Surveys from 2021 indicate a strong interest in sustainable travel, with 83% of respondents emphasizing its importance. Additionally, 81% expressed an interest in eco-friendly accommodations in the near future.

Canadian Hospitality
and Tourism Industry

Welcoming the world, every day
Despite the pandemic's impact on Canadian Hospitality and Tourism during 2020-21, the industry has shown resilience. Q2 2022 marked a robust revival in the hotel domain, with occupancy nearing 2019 statistics.
In the first quarter of 2023, Canada has already seen a tourism spend of CA $20.8 billion, a 2.6% growth from the last quarter, and a CA $15.6 billion domestic tourism spending driven by a 3.5% surge. The most substantial contributions to this growth came from passenger air transport, food and beverage services, and accommodation services.
The trends driving the future of Canada's Hospitality and Tourism industry are sustainable tourism, technology and innovation, and focussing on niche markets.
The Federal Tourism Growth Strategy, announced in Budget 2023, suggests investments of upwards of CA $150 million to foster growth in the Canadian tourism domain. This includes an allocation of CA $108 million over three years to the Regional Development Agencies to assist communities, small businesses, and non-profits in initiating local projects and events.
A further CA $50 million is also to be provided to Destination Canada to draw international conventions, conferences, and events to the country.

Canadian Hospitality and Tourism Industry

Welcoming the world,
every day
Despite the pandemic's impact on Canadian Hospitality and Tourism during 2020-21, the industry has shown resilience. Q2 2022 marked a robust revival in the hotel domain, with occupancy nearing 2019 statistics.
In the first quarter of 2023, Canada has already seen a tourism spend of CA $20.8 billion, a 2.6% growth from the last quarter, and a CA $15.6 billion domestic tourism spending driven by a 3.5% surge. The most substantial contributions to this growth came from passenger air transport, food and beverage services, and accommodation services.
The trends driving the future of Canada's Hospitality and Tourism industry are sustainable tourism, technology and innovation, and focussing on niche markets.
The Federal Tourism Growth Strategy, announced in Budget 2023, suggests investments of upwards of CA $150 million to foster growth in the Canadian tourism domain. This includes an allocation of CA $108 million over three years to the Regional Development Agencies to assist communities, small businesses, and non-profits in initiating local projects and events.
A further CA $50 million is also to be provided to Destination Canada to draw international conventions, conferences, and events to the country.

Why Choose Ontario
For Hospitality and Tourism

42.7% of all tourists to Canada choose Ontario as their destination
Ontario, with its varied seasons is a year-round tourism magnet, presenting a plethora of opportunities for hospitality and tourism tech businesses. Ontario stands out with its scenic beauty, from world-famous landmarks like Niagara Falls and the UNESCO-recognized Niagara Escarpment to Algonquin Park and Bruce Peninsula. The Great Lakes, housing a significant portion of the globe's fresh water, and over 100,000 kilometres of waterways, is a partucular draw for tourists.
Ontario has a diverse landscape that also translates into numerous business prospects.
Throughout 2023, Ontario welcomed 12.6 million tourists to the province. 62.2% of Ontario’s tourism income comes from within Ontario, 13.7% from the US, 15.9% from overseas, and 8.3% from other Canadian provinces. This trend is also fortified by the ‘staycation’ domestic market that is thriving currently. Ontario’s Staycation Tax Credit encourages locals to continue travelling within their home province.
Ontario generated CA $36.8 billion in annual economic activity from the tourism industry, employing 395,000 people.
  • Niagara is a globally recognized travel destination with attractions like Niagara Falls, Canada’s largest casino, the Niagara Wine Route, and the Shaw Festival attracting over 13 million global visitors annually, contributing to a tourism expenditure of over CA $2 billion in the region. 
  • Toronto is the nation’s economic epicentre and is adorned with skyscrapers, museums, and theatres. Events like the Toronto International Film Festival and landmarks such as the CN Tower and the Scotia Bank Arena, home to many Toronto Raptors matches, amplify its fame. Toronto welcomes 27.5 million visitors annually, spending approximately CA $6.5 billion.
  • Hamilton‘s transformation from industrial roots to a cultural hub attracts 5.9 million visitors per year who spend an estimated CA $575.8 million. In 2022, Tourism Hamilton hosted 59 meetings, conventions, and sporting events.

Many other Ontarion regions like Kingston, Stratford, London and Thunder Bay offer unique landscapes and attractions. From Kingston’s historical landmarks, the Stratford Festival to London’s music events, Thunder Bay’s outdoor adventures, these cities collectively represent Ontario’s diverse opportunities in Hospitality and Tourism tech.

With Hospitality and Tourism being a pillar of the Canadian economy, there are a multitude of educational degrees and programs available to match requirements. Ontario is home to 47 universities providing a futureproof pipeline of qualified people.
Additionally, if you’re looking to build tech products for the Hospitality and Tourism industry in Ontario, you can benefit from being located in the second largest tech cluster in North America, 48% of Canada’s IT professionals reside here. The abundance of tech workers in this region is nearly equivalent to that of New York City. At its current growth rates, the Toronto - Waterloo corridor is set to surpass New York City in tech workforce numbers within the next few years.
Canada’s trade agreements cover markets valued at over US $50 trillion with 1.7 billion consumers. Canada has free trade agreements with the largest manufacturing markets in the world: the United States (USMCA), the European Union (CETA) and Asia-Pacific (CPTPP).

Your business can have access to 187 million consumers within a day’s drive of the Greater Toronto Area. Ontario has 4 international and 300 regional airports, 250,000 km of roads and highways, a dozen border crossings and the 6th most internationally connected airport in the world.

Ontario’s Hospitality and Tourism Industry Facts

51.1%

of all visits to Canada

395,000

employees

$36.8B

in annual
economic activity

100+

significant waterfalls

$38B

in tourism receipts

6th

most internationally connected airport

Ontario’s Hospitality and Tourism Industry Facts

51.1%

of all visits
to Canada

395,000

employees

$36.8B

in annual economic activity

100+

significant waterfalls

$38B

in tourism receipts

6th

most internationally connected airport

Hospitality and Tourism Funding, Resources and Organizations

Hotel Association of Canada is an association that serves all hotels, motels, and resorts in Canada.

Restaurants Canada is a nationwide, non-profit organization championing Canada’s vibrant and varied foodservice sector.

Tourism Industry Association of Canada (TIAC) advocates for tourism at the national level, championing policies, programs, and activities that foster the industry’s growth and evolution.

Tourism HR Canada is a Canada wide organization that aims to build a world-leading tourism workforce.

Destination Canada

(previously known as the Canadian Tourism Commission) is a Crown corporation owned by the Government of Canada and formed under the Canadian Tourism Commission Act. Visit Site

operates under the Ontario Ministry of Heritage, Sport, Tourism and Culture Industries. They oversee various aspects related to tourism, culture, sport, and recreation in the province. Visit Site

Hospitality and Tourism Companies in Ontario

logo of hospitality and tourism company calypso
Calypso
2015 Calypso St, Limoges, ON K0A 2M0, Canada
canadas-wonderland-logo
Canada's Wonderland
Canada’s Wonderland, Vaughan, ON L6A 1S6, Canada
cirque-du-soleil-logo
Cirque Du Soleil
2150 Lake Shore Blvd W, Etobicoke, ON M8V 1A3, Canada
eataly-logo
Eataly
Manulife Centre, 55 Bloor St W, Toronto, ON M4W 1A6, Canada
logo of hospitality and tourism company hornblower cruises
Hornblower Cruises and Events
5775 River Rd #110, Niagara Falls, ON L2G 3K9, Canada
logo of hospitality and tourism company ifly
iFly
2007 Winston Park Dr, Oakville, ON L6H 6P5, Canada
jw-marriott-logo
JW Marriott
1050 Paignton House Rd, Minett, ON P0B 1G0, Canada
kimpton-logo
Kimpton
280 Bloor St W, Toronto, ON M5S 1V8, Canada
le-boat-logo
Le Boat
1 Jasper Ave, Smiths Falls, ON K7A 4B5, Canada
logo of hospitality and tourism company library hotel collection
Library Hotel Collection
111 Princes' Blvd, Toronto, ON M6K 3C3, Canada
logo of hospitality and tourism company little canada
Little Canada
10 Dundas St E Basement2, Toronto, ON M5B 2G9, Canada
merlin-entertainment-logo
Merlin Entertainment
1 Bass Pro Mills Dr, Concord, ON L4K 5W4, Canada
muji-logo
MUJI
20 Dundas St W, Toronto, ON M5G 2C2, Canada
museum-of-illusions-logo
Museum of Illusions
132 Front St E, Toronto, ON M5A 1E2, Canada
logo of hospitality and tourism company ripleys aquarium
Ripley's Aquarium
288 Bremner Blvd, Toronto, ON M5V 3L9, Canada
the-ritz-carlton-logo
The Ritz-Carlton
181 Wellington St W, Toronto, ON M5V 3G7, Canada
Show Companies
logo of hospitality and tourism company calypso
Calypso
2015 Calypso St, Limoges, ON K0A 2M0, Canada
canadas-wonderland-logo
Canada's Wonderland
Canada’s Wonderland, Vaughan, ON L6A 1S6, Canada
cirque-du-soleil-logo
Cirque Du Soleil
2150 Lake Shore Blvd W, Etobicoke, ON M8V 1A3, Canada
eataly-logo
Eataly
Manulife Centre, 55 Bloor St W, Toronto, ON M4W 1A6, Canada
logo of hospitality and tourism company hornblower cruises
Hornblower Cruises and Events
5775 River Rd #110, Niagara Falls, ON L2G 3K9, Canada
logo of hospitality and tourism company ifly
iFly
2007 Winston Park Dr, Oakville, ON L6H 6P5, Canada
jw-marriott-logo
JW Marriott
1050 Paignton House Rd, Minett, ON P0B 1G0, Canada
kimpton-logo
Kimpton
280 Bloor St W, Toronto, ON M5S 1V8, Canada
le-boat-logo
Le Boat
1 Jasper Ave, Smiths Falls, ON K7A 4B5, Canada
logo of hospitality and tourism company library hotel collection
Library Hotel Collection
111 Princes' Blvd, Toronto, ON M6K 3C3, Canada
logo of hospitality and tourism company little canada
Little Canada
10 Dundas St E Basement2, Toronto, ON M5B 2G9, Canada
merlin-entertainment-logo
Merlin Entertainment
1 Bass Pro Mills Dr, Concord, ON L4K 5W4, Canada
muji-logo
MUJI
20 Dundas St W, Toronto, ON M5G 2C2, Canada
museum-of-illusions-logo
Museum of Illusions
132 Front St E, Toronto, ON M5A 1E2, Canada
logo of hospitality and tourism company ripleys aquarium
Ripley's Aquarium
288 Bremner Blvd, Toronto, ON M5V 3L9, Canada
the-ritz-carlton-logo
The Ritz-Carlton
181 Wellington St W, Toronto, ON M5V 3G7, Canada
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